Shipping policy
General Information
At The Ancient Hour, each timepiece is a curated expression of history and craftsmanship. All orders are subject to availability. In the rare event that your selected piece is no longer in stock, you will be notified promptly, and a full refund will be issued to your original payment method.
Shipping Rates & Delivery
We offer a flat international shipping rate of 30 USD per order. Every shipment is entrusted to reliable global couriers, ensuring your piece travels with the care it deserves.
Delivery timelines vary by destination, with most orders arriving within 7 to 21 business days following dispatch.
Order Preparation
Before leaving our hands, each timepiece undergoes a meticulous quality inspection and is prepared with protective, presentation-grade packaging.
A tracking number will be issued within 5 business days of your purchase. Kindly note that preparation time is separate from delivery time.
Estimated Delivery Timeframes
- Australia, New Zealand, Japan: 7–14 business days
- North America: 10–18 business days
- Europe: 10–21 business days
- Other Regions: 14–30 business days
Delivery windows may vary due to customs procedures or remote location access.
Shipping Limitations
Should your address fall within a remote or restricted service area, our team will personally reach out to arrange an alternative solution. If delivery cannot be completed, you may opt for a different address or receive a full refund.
Address Accuracy
We kindly ask that all shipping details are entered with precision. The Ancient Hour cannot be held responsible for deliveries made to incorrect or incomplete addresses. If an error is identified, please contact us immediately—we will assist wherever possible before dispatch.
Shipment Confirmation & Tracking
Once your order is dispatched, you will receive a confirmation email containing your tracking details within 5 business days. Tracking information is typically activated within 24 hours.
Customs & Duties
International orders may be subject to customs duties or import taxes as determined by your local authorities. These charges remain the responsibility of the recipient.
Transit Responsibility
While every piece is securely packaged to preserve its integrity, The Ancient Hour is not liable for items lost or damaged in transit. In such cases, we recommend filing a claim directly with the shipping carrier while retaining all packaging and documentation.
Global Shipping
We proudly deliver worldwide, connecting collectors across borders with timeless pieces. Delivery times may vary depending on destination and customs clearance processes.
Force Majeure
Delays caused by unforeseen circumstances beyond our control—including natural events, global disruptions, or customs holds—remain outside the responsibility of The Ancient Hour.
Returns & Exchanges
For detailed guidance on returns, eligibility, and conditions, please refer to our Return & Refund Policy.
Client Assistance
For any inquiries or assistance, our dedicated support team is at your service. At The Ancient Hour, we are committed to delivering not just a product—but an experience defined by trust, elegance, and timeless value.